Terms & Conditions

1. Products

1.1 All products are clearly described and Refill Van Ltd are not liable for a customer wrongly using a product.

1.2 Refill Van Ltd are contactable and can supply customers with any information they need before they decide to purchase a product.

2. Cancellations

2.1 No refunds are given on products or deliveries once purchased.

2.2 Delivery cancellations or rescheduling within 2 hours of the expected delivery time will not be refunded. The delivery charge is non refundable, but the purchased order still stands and can be rearranged for a new delivery date/time. A new delivery fee must be paid.

2.3 Any rescheduled or cancelled food deliveries are the customers own responsibility and Refill Van Ltd cannot be held accountable for the products after the original intended delivery time.

 

3. Prices

3.1 Prices are finalised on the checkout page.

3.2 Prices are subject to change at our discretion.

3.3 Once an order is placed the price is final for that order.

 

4. Payment

4.1 Full payment is required upon checkout.

4.2 Until full payment has been paid Refill Van Ltd cannot guarantee the availability of the products.

4.3 Once the order has been made, the customer is in agreement and acceptance of purchasing the product as described on Refill Van Ltd's website.

 

5. Delivery/ Collection

5.1 We allocate 15 minute delivery slots. This is not necessarily the exact time the delivery will happen. The allowed delivery time may be within a 1 hour window either side of the 15 minute delivery slot booked.

5.2  Delivery cancellations or rescheduling within 2 hours of the expected delivery time will not be refunded. The delivery charge is non refundable, but the purchased order can be rearranged for a new delivery date/time. A new delivery fee must be paid.

5.3 Any rescheduled or cancelled food deliveries are the customers own responsibility and Refill Van Ltd cannot be held accountable for the products after the original intended delivery time.

5.4 If the customer provides the wrong information on the order form, Refill Van Ltd are not liable for the delivery of products to a new location without a new delivery payment fee and will not be liable for the products' condition.

5.5 Any product order containing blades can only be handed over to a person over the age of 18. The customer is responsible for ensuring that an over 18 is able to receive the delivery/collection. Refill Van Ltd reserve the right to refuse to hand over goods containing blades if no over 18 is present and this will incur a new delivery fee for redelivering at an appropriate time.

 

6. Risk

6.1 The customer accepts all risks when buying the products.

6.2 Refill Van Ltd are not liable for how the customer uses the products.

6.3 Refill Van Ltd are not liable for the outcome of the use of any products used by the customer.

 

7. Inspection of Products

7.1 All products are inspected by Refill Van Ltd before delivery to customers.

7.2 Customers must inspect the products upon receiving them. 

7.3 Once the customer has accepted the order they are agreeing that they are happy with the products.

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